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PostgreSQL Support Policies - HexaCluster

Round-the-clock monitoring and rapid response with SLA-backed issue resolution

Support subscription plans

Tailored 24/7 PostgreSQL support for growing teams and mission-critical enterprise workloads.

Basic Package

Essential features for organizations or small teams

  • 24x7x365 worldwide support.
  • SLAs for Incidents.
  • Support for Bug fixes on Community software on a best effort basis.
  • PostgreSQL Incidents handling.
  • Database Migration Support.
  • Customer Support Portal, Emails, Phone and Chat.
  • Access to HexaCluster knowledge base.
  • Customer Success Manager.

Premium Package

Popular

Enterprise features for large organizations

  • 24x7x365 worldwide support.
  • SLAs for Incidents.
  • Guaranteed Support for Bug fixes on Community software.
  • PostgreSQL Incidents handling.
  • Database Migration Support.
  • Customer Support Portal, Emails, Phone, Chat and Slack.
  • Access to HexaCluster knowledge base.
  • Dedicated Technical Account Manager (TAM).
  • Quarterly review of Incidents with TAM.
  • Quarterly review of PostgreSQL Versions and Upgrade Roadmap.
  • Quarterly review of the Health of all supported PostgreSQL Instances.
  • Review of Database Migration Roadmap with TAM.
  • Quarterly Technical Webinars on PostgreSQL latest features.
  • Special discounts on Consulting services.
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What’s covered in our PostgreSQL & migration support

PostgreSQL Support Coverage

  • Database Availability
  • Performance Issues
  • Implementation of PostgreSQL, as well as supported tools and extensions
  • Tuning of configuration parameters of OS, Databases, Connection Pooler, and supported PostgreSQL tools and extensions
  • Backup, Restore, Recovery and Point-in-time-recovery
  • Data Corruption and Recovery
  • Bug fixes on supported PostgreSQL tools and extensions (Guaranteed with Premium)
  • Replication and High Availability
  • Sharding, Partitioning and Indexing
  • Database crashes & emergency triage
  • Root Cause Analysis for S1 and S2 Incidents
  • Review of database deployment scripts
  • Upgrades and Updates to OS and Database versions
  • Database Maintenance Tasks
  • Advice on Auditing, Logging and analyzing
  • Query Performance tuning and suggestions on query rewrites
  • Guidance on Profiling and Tuning stored procedures, functions and other code objects within a PostgreSQL database
  • Advisory support on development of business logic within the database
  • General suggestions and Implementation of PostgreSQL best practices

Database Migration Support

  • Advice on Database Migration Plan
  • Advice on tools and extensions to achieve expected functionalities with PostgreSQL
  • Suggest appropriate data types for objects during migration
  • Advice the alternatives for Oracle, SQL Server, and MySQL features in PostgreSQL
  • Provide recommendations for tuning time consuming SQLs, functions and stored procedures
  • Advice the techniques to compare the migrated schema with the source database schema
  • Recommend alternatives to implement scheduler jobs and maintenance jobs
  • Provide recommendations on Index types to meet performance requirements
  • Guidance on implementing profiling tools during migration
  • Suggest data migration solutions (Oracle, SQL Server, MySQL to PostgreSQL)
  • Apply patches to Ora2Pg to fix migration issues
  • Contribute patches and new features to benefit migration
  • Provide guidance on customized migration tools and CDC solutions
  • Review Production migration plan and suggest best practices

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